Refund and Cancellation Policy

At Shammika Deshan Online Academy (Pvt) Ltd (“the Academy,” “we,” “us,” or “our”), we are dedicated to delivering high-quality online mathematics education across Sri Lanka. This Refund and Cancellation Policy outlines the conditions under which refunds, cancellations, and class fee adjustments are processed, designed in compliance with the Consumer Affairs Authority Act, No. 9 of 2003 and the common commercial laws of Sri Lanka.

1. Free Trial Session (Risk-Free Evaluation)

To ensure parents and students are fully confident before making any financial commitment, we offer a Free First Trial Zoom Session for all new students:

• Prospective students are strongly encouraged to attend this trial session to experience teacher Shammika Deshan’s teaching methodology and verify platform compatibility before enrolling.

• Enrolling in a paid monthly cycle after the trial constitutes full acceptance of our class delivery format and fee terms.

2. Nature of the Monthly Fee and Sunk Costs

Our standard tuition fee is LKR 1,500 per month per grade batch. This flat fee bundles multiple non-recoverable operational costs:

• High-quality physical printing of monthly tutorials, worksheets, and term-test revision papers.

• 100% free doorstep courier/postal packaging and dispatch nationwide across all 25 districts.

• Dedicated access to our Learning Management System (LMS) for class recordings and digital materials.

• Direct assignment review and doubt clearance conducted personally by teacher Shammika Deshan.

Because printed booklets and courier fees are paid immediately upon enrollment, these physical costs cannot be reclaimed once processed.

3. Refund Eligibility Criteria

A. Eligible Circumstances for a Refund

• Duplicate or Erroneous Transactions: If you are mistakenly billed multiple times or transfer an amount in excess of the monthly fee, the excess amount will be refunded within 24 hours upon submission of bank proof.

• Cancellation Prior to Tutorial Dispatch: If you request cancellation and refund before your monthly physical tutorial pack has been printed or handed over to our courier partner, a refund will be issued, subject to a nominal 5% administrative and transaction-processing deduction.

• Academy-Side Service Discontinuation: In the unlikely event that the Academy completely cancels a batch or discontinues classes without offering substitute live sessions or access to class recordings, a proportionate refund for the unfulfilled period will be provided.

B. Non-Refundable Circumstances

• Dispatched Tutorial Packs: Once your printed tutorial pack has been processed, packaged, or handed over to the courier/postal service, no refunds can be granted for that academic month under any circumstances.

• Student Absence or Connectivity Issues: Refunds are not provided if a student misses live Zoom sessions due to personal scheduling conflicts, school events, local power outages, or personal internet disruptions. Complete lesson recordings are uploaded to the LMS for catch-up study.

• Change of Mind Post-Commencement: Requests for refunds initiated after the monthly class schedule has begun are strictly non-refundable.

• Disciplinary Expulsion: Fees are non-refundable if a student is removed from live sessions or groups due to misconduct or violations of our Terms of Service.

4. Tutorial Replacement (Damaged or Lost Materials)

If a tutorial parcel is delivered in a severely damaged condition or lost in transit by the logistics carrier:

• Parents must notify academy administration via WhatsApp within 24 hours of delivery with photographic proof of damage.

• Upon verification, the Academy will dispatch a fresh replacement tutorial booklet pack at zero additional cost.

5. Refund Request and Processing Procedure

To initiate a formal refund review:

1. Send a written request via WhatsApp to +94 711 267 244 or email to info@sdoa.lk.

2. Include the following details:

   • Student’s Full Name & Enrolled Grade

   • Parent/Guardian Contact Number

   • Payment Receipt or Bank Slip (showing date, reference, and amount)

   • Explicit reason for the refund request

3. Review Timeline: Requests are reviewed within 24 business hours.

4. Disbursement: Approved refunds are credited directly to the originating Sri Lankan bank account within 7 business days.

6. Contact and Grievance Redressal

For any billing disputes or payment clarifications, contact our administrative office:

• Entity: Shammika Deshan Online Academy (Pvt) Ltd
• Telephone: +94 112 267 244
• WhatsApp: +94 711 267 244
• Email: info@sdoa.lk
• Address: 213/A, Siri Dhamma Mawatha, Colombo 10, Sri Lanka
• Operating Hours: Monday – Sunday: 9:00 AM – 4:00 PM